Store Policy
Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, whether we provide shipping services, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
How It Works
Inspirer.ca offer free standard or express shipping within Canada ( excluding some area which needs an air stage connection ) and the US ( within the lower 48 states). Depending on the item(s) you purchase and the shipping location, different methods are available.
Orders are processed once credit card authorization and verification have been obtained. Standard shipped items typically arrive in 2-5 business days (Monday through Friday, not including holidays). Please allow up to 7 business days for shipments to remote locations.
For all delivery options, please allow an additional 2-3 business days for deliveries to P.O. boxes.
Shipping Carriers
Shipments are via FedEx, Canada Post or UPS.
Shipping to International Addresses
At this time, we are unable to accept or ship international orders
Shipping Policy
Inspirer Studio depends on its’ delivery partners to ensure safe and timely delivery of your merchandise. However, this may be compromised by unforeseen delays such as inclement weather. Inspirer Studio is not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume and labor disputes. Our selected carriers within Canada and the US deliver on business days only, excluding holidays.
If you have questions about your order or the shipping method, please contact us at info@inspirer.ca or 1-438-995-0696.
Our Return Policy
Return Window
You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).
Non-refundable Cases
Inspirer Studio accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund:
1. Products that have exceeded the 30-day return window.
2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
3. Products have taken out of original packaging without manufacture defects.
*Fees Assumed by You
1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:
1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.
1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.
1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund.
1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )
2. Returns that are typically categorized under “non-manufacturing defects” include but are not limited to:
1 Return(s) exclusively because of damage to the outer packaging.
2 Return(s) caused by duplicated orders.
3 Return(s) caused by cancellation request(s) sent after the order has been shipped.
4 Return(s) caused by inaccurate shipping address provided upon order placement.
5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.
Inspirer Studio, your dream home furniture provider. Shop Dining table, Eiffel Chair, Bookshelf, and Baby Safe Fence stuffs, here is the place!